The first image, or the first impression that they have, is probably going to affect their rating and review for you. So if ratings and reviews are what drive your business, and in fact it is, you want to make sure that you are not only priced correctly, and that you have a good location and that people love their stay there, and they’re comfortable, but also that you have great curb appeal.
So very first and foremost, what does the outside of your place look like? Is it clean, is it tidy, is it well landscaped, have you done mowing, have you pulled weeds out of the natural areas or the flower beds, or things like that. That would be the very first place that I’d start.
The next thing that I want to talk about are clean windows. We don’t clean windows as house cleaning companies for the most part, we hire that out to house cleaners, but the clean windows of your house are incredibly important, both from the outside and the inside. When you can look all the way through a house and the windows sparkle, it makes everything look a little bit cleaner. So you want to make sure the outside of the property looks spectacular. You want to make sure the windows are clean.
As a person enters your house, what do they see? It’s the entry way of your home. And so when people come into the entry way if it’s cluttered with shoes and coats and hats, and things that are in the entryway, that also leaves an impression. You want to create an inviting space that is the entry way of your home.
If you don’t wear shoes inside your home this is a great chance for you to encourage your guests to take off their shoes. What you may want to do is have a little area that has a fancy little bench and a little place for shoes and a little mat. Make it cozy so that you want to enter that space, and then take off your shoes and get settled and get comfortable. That’s the inviting entryway into the home.
The Kitchen and Refrigerator
Then what do they have access to? Do they go straight up a flight of stairs and they go to a room? Or do they have access to the living area and maybe the refrigerator or the kitchen? If they have access to the kitchen of your home you want to make sure that no matter what happens, your kitchen is clean.
As long as you have guests you want the kitchen to be clean. Because they will be coming inside the kitchen and they will be getting stuff out of the fridge or putting stuff in the fridge, if that is part of the offer that you have. So your kitchen needs to be tidy. You don’t want extra mail left on the counter tops, you don’t want shopping bags and stuff that you’ve brought in from outside, you don’t want toys and stuff that may have drifted in from outside in the backyard or whatever in the kitchen.
You want all that stuff cleared out. So that when the guest comes into the kitchen they feel like, “Ahhh, what a relaxing event. “Because, when people come stay at Airbnb’s, it’s not because they want to come clean house. They’re there because they want to relax and they want an enjoyable experience. So as you walk into your kitchen, is it an enjoyable experience?
You might want to jazz it up a little bit with some candles, or maybe some fun little decorative ornaments, or something that’s just, “Welcome to our space. “There are a bunch of little signs that say, “Live, Laugh, Love”, “Welcome”, “Happiness”,stuff like that. Those are fun, make you feel good kind of things.
And you can get all kinds of ideas from Pinterest on how to decorate that inviting space. Clean, clean, clean, clean is super important. It’s little things like the toaster, you don’t want crumbs coming out of the toaster and all over the counter. You don’t want stuff stuck on the insides of the microwave. And if the guests have access to the refrigerator you want to make sure that when they open the refrigerator there’s not stuff stuck inside the doors and inside the little shelves in the doors.
You want to make sure everything is wiped down and tidy and that you maintain that literally on a daily basis. Wipe down anything that may have spilled or leaked, because if they come to this inviting space and they open up the fridge and there’s stuff leaking down the side of your fridge,it changes how they feel about that inviting space.
All right, another thing that’s super important, before we get to the bedrooms, are the bathrooms. The bathrooms are really important because they’re going to be getting dressed everyday in there. When they plug their curling iron into the outlet, you want to make sure that the outlet is working. You want to make sure that all of the electrical outlets are working.
And you want to make sure that the tub is scrubbed out every single day. You don’t want yesterdays or last week’s residue at the bottom of the tub. If you have glass shower doors you want to wipe those down, literally with a squeegee and then you want to wipe the corners where the squeegee doesn’t get. You want to make sure that everything is just spic and span, because how they feel about your bathroom shows up in your ratings and reviews. That’s where they’re going to spend a lot of their time, you want to make sure that is perfection.
The Living Room
All right now, the living space, whether it’s a living room or a sitting room, you want to make sure that that’s always tidy. You can make it comfortable but tidy. The bedroom itself, you want to make sure that you change the linens every day. Unless you have a stay over, which is two or three or four day stay and they’ve agreed that the linens are okay for you to just wash them when they arrive and then when you leave. But if you have new guests coming in every day you want to wash all of the linens every day. That’s the towels and the bed sheets, and that’s just for sanitary reasons.
Here’s a secret, if you’ll grab either some kind of a dust mop and you will clean underneath the beds, that also contributes a lot because you’re not going to have hair and dust mites and things like that from other guests that have fallen below the bed that are just left there. So you want to make sure you really clean that out. So beyond a top to bottom just sweep of the whole house every day, once the house is tidy and it’s really immaculate, you want to go over the areas where the guests will be every single day.
I say that because even if there are spots inside the bathroom sink, even if water just dried there, when they walk in that’s the first impression. They’re going to see that and go, “Oh, they didn’t clean up since the last person. “Yeah we did, we came in and we wiped it out. “It’s not hard if you do it every day.
Literally, you’re going to spray maybe one paper towel or get a damp microfiber cloth and you can wipe all the vanity and the sinks and the edges of everything down so that it looks really nice and shiny. How the customer feels when they come into your Airbnb is what makes all the difference in the ratings and reviews.
Give that some serious thought from the outside of the place, all the way into where they will be spending their most amount of time at your place, because that is what they turnaround and tell all of their friends and tell the world on places like Yelp and Trip Advisor. Alrighty, that’s my two cents for today. And until we meet again,leave the world a cleaner place than when you found it.